Patricia H.

We have been a long term customer for several years with never any complaints. We loved this company and its products. Recently we contacted them to correct the tax rate they charged. All these years they were computing the tax as if we lived in the city limits. When we discovered the mistake, we sent them information to correct their information on our location. Rather than correct a $2.00 overcharge for the order just made, they said they had to do it this way, but would correct the information so it wouldn't happen next time. Since this was a principled disagreement, and they would not change the tax charged, we asked that the order be cancelled. In response they said, since the item had already shipped, we could return it, but that we would be charged a $7.99 restocking fee. You would think their customer service personnel would be more adept at keeping otherwise satisfied customers happy, especially over something as minor as a $2.00 disagreement. Instead they seemed to go out of their way to say they didn't really care that much to keep their loyal customers happy. Oh well, live and learn. We will take our business elsewhere. Pat H.