I signed up for the electronic greeting cards so I could send my son a birthday card. Paid for it, "sent" it to my son. Waited over a month and checked. They NEVER sent the card to my son! Called... explained to them what happened and CANCELED the subscription. They refund my money fairly quickly and I thought I was done with them. I check my bank account today. Find out they have charged me the monthly fee for the past 3 months - AFTER I cancelled the subscription. I called customer service. Talked to someone named Phillip. He said it would take up to 3 business days to get my money back. Argued with him for about 10 minutes, all while I was disputing the charges with my bank. My bank has already refunded the money to me. So now, I'm going to let the bank get their money from these thieves!
Hello Patricia. We take any complaints regarding unauthorized charges very seriously here and ensure that all charges will be eventually reversed. Feel free to contact an Account Manager to discuss in detail the specifics of your account in order to have it resolved as soon as possible. -F 6-6 at (800) 323-9895. Thank you.