Patricia C.

I have been trying for weeks to return a bark collar to Chewy. Three times I have called them to get a return label mailed to me. 3 times they have told me they mailed one. I have never had trouble getting my mail, and I have never received this label from them. I finally asked a friend to print me up the return label and called Chewy to set up a Fedex pickup, which they say they will do. This now is the 2nd time I have waited all day for Fed Ex to pick up the package. Customer service people have all been courteous and helpful, I have no complaints there, but what they are saying they have done to expedite my returning the item is not what is happening. I sincerely doubt a return label was ever mailed to me.