I have read all these bad reviews and thought of sharing my experience as well so that people would know this is not a scam website. I have booked ticket for my family and didn't get confirmation email for over 24 hours. Checked with my bank and no charges were made either. I started to doubt and started calling them. I was worried as i came across all these negative reviews. Even my husband was worried and he is usually pretty relaxed. But i kept calling them and waited for another day because i really want the price i was offered. And guess what! We got our tickets and saved over $800! Unbelievable.