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After a month of waiting they claimed that they sent my item to someone on another continent. They referred to me by that person's name even after I corrected their mistake. They blamed it on me, stating that I gave them this faulty address and that they couldn't help me. I suspect this is their business model. What a worthless company. Will contact Amex today and do a charge back dispute. STAY AWAY! Too bad there's not a choice for a zero star review because one star is way too high.
Pat M.'s review of NewChic earned 5 Very Helpful votes
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Dear Pat M.,
Thanks for your order and we are sorry for the inconvenience.
In your case, we suggest you contact the customer service for the best solution. Here is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via mobile/phone:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will try our best to offer you a best solution. Thank you.
Usually the shipping address in the order is the one you filled before ordering. Please kindly be noted that the order will be shipped to the PayPal address if you choose PayPal Payment. In such cases, please ensure you have selected or entered the correct delivery address.
You can check the shipping address in the shipping advice or the order confirmation email via the registered email address. Also, you can log in Newchic account and check the shipping address on Newchic website: My Account -- View Orders--My Orders--Order Details. Here is the link.
https://www.newchic.com/account/orderlist.html
Best regards,
Newchic team