We have moved from a house to an apt. Recently. We have been a city of chalotte consumer for some 28 years. I paid our house bill off on time. We just got another bill for the exact same amount yesterday. Called for clarification. I spoke to one of the RUDEST employees imaginable. Has no idea what she is talking about (a gaslighter) and then when I catch her in a lie, theres double talk get me out of trouble talk. THEN wants to know why did i call in the first place. Unbelievable conversation with an incredibly RUDE city of charlotte employee. I reported her on their website but should you encounter the same rudeness with ANY employee at that company, COMPLAIN to management.