Paolo S.

Seatsbay committed in writing to provide me with certain categories tickets for Arsenal-Napoli (on april 11th) at the agreed price for best available seats. But after my on-line payment to them, I received a phone call from one of seatsbay agents to say I had to pay more for the type of tickets we had agreed by email, otherwise they would have cancelled my tickets. I refused because this was against their written promise but they hang the phone and unilaterally decided to cancel my tickets and refund me with the money. Tickets are now far more expensive and I do not want the money back but simply would like Seatsbay to honour their commitment to provide me with the tickets I have purchased and they have guaranteed in writing to me by email message. I have already written twice to seatsbay asking to fix the problem they have created but received no answer. I will raise a formal complain with the appropriate Consumers Ombudsman Services as regulated by the Consumer Rights Act 2015 but I would also like to leave negative internet reviews so that other consumers do not get trapped, bullied and finally disappointed as it has been for my family.