Pam L.

DO NOT use Sears Home Services! Today is the 3rd time they've stood me up! They schedule an appointment from 8 am to 5 pm then say they don't have a technician available and will have to reschedule. I'm on hold right now with a 45 minute wait time. I have a confirmation email with my address clearly listed- and the automated service says there is no repair call scheduled for my address. I've been trying to get my dryer fixed for over a month. They are the absolute worst!

I ordered a mattress and it was too hard so I utilized the 120 day replacement policy. I ordered a softer mattress and paid the restocking fee, delivery fee, etc. I swear this new mattress must be a factory second or a used mattress. It sags in the middle so badly that two people in the bed roll to the center. The stitching on the pillow top is already coming undone. They won't honor the warranty because the law tag is gone. I didn't remove the tag! Mattress Firm says they wouldn't have shipped without the law tag. I checked and every single mattress in my house has the tag, yet the only tag I removed is on the shoddy mattress that is falling apart? I sincerely think they shipped a used mattress. Now I'm out $2,000. Heading to Raymour and Flannigan today to buy a mattress. I recommend you do the same.