My granddaughter wanted a larger size but the item was no longer available. The company issued me a credit to use towards the next purchase good for a year. She couldnt find anything she else she wanted (the life of a 13 year old) so I emailed them & asked them to send me a return label so I wouldnt have to pay for the shipping back. They credited my account & told me to keep the item or donate it! I couldnt believe it. What a fabulous company!