Pamela G.

My order was collected on April 10th. On the 22nd of April my customer messaged me to ask where my parcel was. I checked and no tracking information after April 10th

https://www.parcel2go.com/tracking/p2g*******

I contacted them, with great difficulty. Due to the fact there is no email address and the live chat is near impossible to find on there site. I contacted them via twitter, once they realised the parcel was lost, I stopped getting a response for a few days.

They told me to wait, it might still get delivered!

Once the estimated delivery date was passed. I opened a claim.

I opened a claim on the 1st of May. I uploaded all documents and this is what is said;

Proof of Collection Received - approved
Proof of non-delivery Received - approved
Proof of value Received - approved

I was told it would be sorted in 14 days (a ridiculous amount of time to wait for a claim). On the 17th of May I contacted them as Id still heard nothing!

Today 18th of May I received an email saying I have to upload documents again as proof. ARE YOU KIDDING ME?

SORT IT OUT!

Im going to the ombudsman to get this sorted!

I WANT MY MONEY BACK