Been a customer for years over 50 orders in past 3 years. Not anymore when I can get the same from Amazon or Walmart. And a lot cheaper! Plus last order has yet to arrive so I am out 50 bucks because they cannot package a simple shipment of cat little so it's not damaged. FedX sent it back twice now and Wag never even told me. What a rip off. As for customer service the prices went up and customer services went off shore and really down hill! Most new reviews are not positive maybe the CEZo will catch on!