Pamela B.

My name is Pam Bignardi, and I am a homeowner in the Mountain View Falls community, located in Palm Desert, California. My address is 419 Tava Lane, Palm Desert, California, *******. My community is managed by Associa, aka, Desert Resort Management.

I sincerely ask that you read the following complaint, as I am appalled, angry, and extremely hurt by the words of Mark Dodge, your President & CEO of Associa's Branch office in Palm Desert, California.

We have a resident in the community who spends eight (8) hours a day, minimum, videotaping other homeowners' homes, both inside and out; he videotapes vehicles in the community; he harasses the homeowners, their children, and contacts law enforcement for issues such as children swimming in the pool at 2:00pm on a Saturday or Sunday afternoon. He follows residents when they are driving in and out of the community, cuts them off, blocks their access, then gets out of his vehicle and begins videotaping and screaming at them. All of these actions are against the CCR's of our community.

Over the course of this past year, his behavior has become worse, and has escalated to videotaping inside of my home, through the windows, while I am mopping my floors and sleeping. I have awoken multiple times to being videotaped.

I am not the first resident/homeowner to complaint about this man, who resides at 311 Tava Lane, Palm Desert, California. His name is Keith Michael Gore. We live in continued fear that he will escalate his behavior to violence. His actions are not only frightening to us as a community, they have resulted in my neighbors and me hiding in fear of him.

I have contacted law enforcement, and they have taken a report. However, they advised me that the HOA and Management Company are responsible for reaching out to this individual and sending him a cease and desist letter.

On Monday evening I emailed Danielle Lamprada, our community manager, for the third time about this man. I also cc'd Mark Dodge. I included Mr. Dodge, as I have complained to Danielle Lamprade prior, to no avail. My daughter, also a homeowner in the community, has complained to Danielle Lamprada, again, to no avail. I have knowledge that two (2) of my neighbors have complained to Danielle Lamprada about Keith Michael Gore, again, to no avail. Therefore, I included Mr. Dodge in my complaint.

I am deeply saddened to advise you I wish I had not included him. He responded by accusing me of "bringing it on myself;" he also insulted me over the course of three emails he sent me.

I have never been so shocked in my life. Does ANY woman bring on such stalking behavior? Does any woman bring on being videotaped while sleeping? Does any innocent child bring on being videotaped while playing or riding their scooter? Does any woman bring on being harassed and screamed at by a man? These responses, from Mark Dodge, are not only appalling, they are chauvinistic to the core. They are sexist - no excuses.

I have followed all instructions given to me by law enforcement, only to be insulted by your Branch President & CEO, Mark Dodge.

My emails back and forth yesterday to both Mr. Dodge and your staff, to include Danielle Lamprada, were not only a cry for help, they were asking them to do their respective jobs. While I was advised that my correspondence was sent to our Board of Directors, I wanted clarification. I also asked if I could represent myself at the Board meeting, as I have lost ALL faith in Danielle Lamprada and Associa, aka Desert Resort Management.

This is when Mark Dodge chimed in. I have copied and pasted two of his emails below. His emails continued this morning. It is this morning that he accused me of "bringing on the actions" of Keith Michael Gore. Following are just two (2) of his emails.

Email #1 example

Hello Ms. Bignardi

You are correct…. There is nothing we can do for you. And if you honestly believe it is our role to protect you when your life is threatened than you understand very little about HOA's and HOA law as you suggest. The HOA does not have the physical ability to stop someone from harming you. I am sorry. Do you think he would stop whatever he is doing if we wrote him a letter? Do you see my point? That is all we can do. If you are feeling threatened or endangered. The police are the ones empowered in our community to protect your safety and well being and to secure you when you feel insecure. My further recommendation is you do what you can to disengage with this gentlemen as well. That would probably go further than anything we or the police can do. Whatever is occurring here is invariably two sided. Protect yourself and stay clear of him.

Thank you

Mark Dodge

Branch President and CEO

PPO *******

Email #2 example:

I deal all day with adults acting like children. If that appears arrogant so be it. It is the position I am placed in by circumstances.

We want statements from others to validate your claim there are others………if you want the HOA to weigh in this has to look like a problem bigger than one you have created for yourself.

Thanks and take care……

Mark Dodge

Branch President and CEO

PPO *******

I am now asking for your assistance, as this Branch office is not only insensitive; Mark Dodge is sexist, a chauvinist. I am a business woman; I have two (2) Bachelor of Arts Degrees, and have worked for over thirty (30) years in corporate management. I have encountered sexism over the course of this time, and Mr. Dodge exemplifies the worst of the worst. He accused me above of "creating the problem for myself," as you can read in his email above.

What type of Branch Presidents do you employ? Is this the image Associa wants to portray to the community, and country, as a whole?

I ask you to think about these questions.

In closing, I ask that your corporate office assists me with any and all future matters. I cannot and will not be insulted again.

I thank you for your time, and look forward to hearing from you.

Best Regards,

Pam Bignardi
Mountain View Falls