Paige P.

We've had this card for years, and by years I mean a really long time. Recently, my boyfriends card expired and he never received a new one no matter how much we called he never got one so we switched it to my card because we've never had issues with that in the past depositing to each others accounts. This time I don't know what happened but they BLOCKED my card because of it. I call to figure out what I need to do they tell me so I submit it the normal way I do when I send them documents and they tell me it'll take two days to unblock. Call back in two days and they can't unblock it because they can't open the files which it's bull crap. So I resend them the documents but in picture form like requested and wait two more days. Then I call back and they STILL can't unblock it because the items were scanned and not photoed which they never told me I had to do and all in which I can't pay my rent, I can't feed my kids or get gas because of them. So ONCE AGAIN I resubmitted the documents in picture form and the pay stub my boyfriends work sent was screenshotted because I had no printer I sent them again. I call today only to have them tell me cause this one document wasn't taken a picture up I'll have to once again send it. I feel like they're just adding to the list of what I need to do once I do it. I asked them to just send it back to his employeer and they said sure but it'll take 10 days. TEN WHOLE FREAKING DAYS. I'm so so disgusted by their service because each time I asked how I needed to submit these documents and I was never told how until after I waited the two days when I sent them. Im repulsed by their service and how little they seem to care about how this blocking has affected us. I'll NEVER EVER use this card again.