Had placed an order on October 2017 that I never received but was billed for. I contacted customer service an in two different occasions was given the run around. Not until I had messaged them on facebook did I talked to a very professional and essential person in the company. Ingrid Pardon went above and beyond to make the situation right. I'm happy with the product and glad spoke to Ingrid to get it fix. If you ever have any issues with an order just tell them to connect you with her it will save you month of headaches. If it wasn't for her helping me out with the order I would have given the company a 1 star rating. Ingrid bumped it up to a 3, she deserves a raise.