Owen B.

Purchased a key however when trying to activate via steam it was saying it's already been activated. Had to contact support and the agents on there did what they can but it wasn't good enough from a customers point of view. When a key is not successful they require you to take three different screenshots and send it to them before they will contact the merchant to get another key sent to me. On the third attempt of them sending me keys it finally worked.
On the 2nd time I asked for a refund from kinguin but they said they will need to speak to the merchant about it.
I know that some people do have a good experience from this site but unfortunately on my first use I was presented with this. Will shortly be removing my account as the trust has gone and I did not expect to be treated like that. It's a shame as the consept of the website is brilliant.