This was my first time purchasing a wig and my process of ordering one through wigtypes was very easy. At first, I thought their website was skeptical because of the reviews on here. But honestly the bad reviews on here are mainly their own faults. What I recommend to do in order to get the best experience is to order a wig before 5pm so that it ships that EXACT DAY. Also, make an account so you can track your orders! I seen a review on here stating there's no order track for guests so avoid that. When I received my wig it looked beautiful. Haven't tried it on yet, I'm excited to! Lastly, I received my order on time. I look forward to ordering another wig from wigtypes.