Otto Y.

I love TeamViewer and used it for years to manage my own computers and my families as the families "free help desk". So naturally when the need arose at work I pushed for purchase of TeamViewer corporate. The cost was about $3k for 3 seats ( free version is unlimited). What I didn't realize was the pay version is more restricted than the free version. The verbiage is confusing and I thought I thought the 3 seat limit was accounts but its per connection. So if I connect to 3 machines on my account I have maxed out the limit and anyone else that tries to use it will get an error or if I try to connect to a 4th device I get an error. The pay version also does not support the free cell phone applications ( you must pay for this) and wreaks havoc on my personal account. I have two separate accounts, the one that has my grandma's laptop and the one that has the $10k servers for work. Because I use the same computer for both accounts I get those annoying "Commercial Use Suspected" warnings and eventually it goes into Restricted mode where I can only connect for a few minutes EVEN with the account I paid nearly $3k. What does TeamViewer support say? First of all they are super slow to respond, you will be luck to get a response within a few days, then they want the logs and that takes another 2 weeks to review for some reason. After that they said my use case was unique and not worth solving and I should just use two computers. REALLY? I should use two separate computers because your software that I paid a small can't have a flag added that separates the commercial from personal accounts?