Opa V.

I booked a villa in Maldives for 3 nights (USD 2,796.27) with Agoda about 2 months ago and I received the email indicating the charged amount of USD 2796 on May 24.

For fair practice code, Agoda should had charged the THB equivalent of USD 2,796.27 on the pay date of May 24,2017. The exchange rate on May 24 is 1 USD = 34.44 baht so it should be THB 96,303.5388 BUT my credit account limit has been deducted with THB 101,094.39 (THB 4790 over! With the exchange rate of 36.15 THB/USD). When I contacted Agoda local on May 24, the staff told me that the amount will be amended to THB 96,783.54. That is fine with me, actually I want to be charged with the exchanged rate on May 24, no matter the rate increases or reduces. On May 25, my credit limit is still the same, no amendment, so I contacted Agoda again, the local staff responded that the amount charged will be amended in a few days. In this regards,

1) I am not sure how much in THB will be charged at my account as well as the actual charged date; as the exchange rate varies day to day, in fact, Agoda should use the exchange rate of the pay date indicated in the confirmation mail (May 24);

2) from my case, it seems that Agoda intends to make profit from exchange rate;

3) If luckily Agoda amends the charged amount 1 week after May 24, still the customer will lose the amount in his/her credit limit for 1 week.

I am not happy with this practice; as I still don't know the exact date and amount in THB that will be actually charged at my credit account.