Olutobi A.

Took up the 2 for £24 leggings offer which seemed great - except I had no option for the free delivery which was advertised as part of the deal. So I went for the expidited shipping option (2 days - £6) which also seemed fair. The XL size on the site was 18-20 but the items I received were also labelled XL 12-14 which is way different. I didnt even open the items as the label was clearly marked - I contacted customer service to refund me the shipping fee since it was their fault and they sent the wrong items but they refused and said there is nothing they can do - but kindly gave me an email address to complain! Ridiculous as now I have to wait up to two weeks for them to receive the return and issue a replacement larger size so basically paid for 2 days shipping which will now take 2 weeks.
I will be taking them up on the offer to complain but thought I would chime in here to make others aware of such issues.