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Olivia O.

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1 Review by Olivia

Rent The Runway

  • Rent The Runway

“DO NOT DO THE SUBSCRIPTION SERVICE - THEY WILL KEEP BILLING YOU AFTER YOU CANCEL”
11/16/18

Paid $151.57 per month for the Unlimited subscription service. When I called to cancel it, the girl on the phone convinced me to just put the account on "hold" for 6 months. I am extremely busy and do not have time to check my credit card every single day. To my shock, I later found out that they had kept billing for the months my account was on "hold" EVEN THOUGH I DID NOT PLACE ANY ORDERS. THEY REFUSED TO REVERSE THE CHARGES, I am reporting to the police and the BBB. DO NOT USE THEIR SUBSCRIPTION SERVICE.

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