Olivia L.

I was due a refund for a show that didn't happen, in December last year but the account they used had been closed for months resulting in me not getting the money. After exchanging emails back and forth with their customer service, and me providing the document proving that the account was indeed closed, they asked me to wait. 6 months later and I still haven't received anything. I emailed them back one more time for them to reply that the original refund happened in December… yes but in an account that doesn't exist! Am I falling into deaf ears? So frustrating… thinking now about my next steps