Olivia J.

I joined up, enticed by the January offer of 50% off. I bought a pair of Iron Fist shoes, which were lovely, and great quality, but then I - like many others - failed to see the £35 charge every month if you don't skip. It is stated in the T&Cs, but I really think they ought to make it much more prominent to the customer. I called up to cancel today, and the call lasted 7 minutes, which is a bit excessive when all I wanted to do was close my account. Now, I have logged in to check they have definitely deactivated my account and it looks just the same as it did before? Very confused. I just wish they would send email confirmation or have a note on my account to tell me. I'll be very annoyed if they charge me £35 next month, and I obviously have telephone details etc. so will be making a serious complaint and/or taking real action.