Olivia C.

3/10/2024
A proactive approach is what I was trying to do in preparing a manager to know as my guest arrive I would pay for all that attend my sons birthday celebration. Did I or should I prepay and then get a refund if I overpay for my guest? I was told to wait, it was Sunday and no tables could be held and when all my guest arrive then I pay. I was a little set back because I was ready to sit and have a cold beverage. I asked if I could buy a drink from a guarding of the register manager and he was confused and acted so. But said it will be on the house and started towards the register, reached his hand for my payment and charged me for a glass of drink. My brother was with me and wanted water, the manager had to make a second trip because he either didn't hear me or wasn't listening. We waited 40 people deep for all to arrive and then requested to sit at the left of the restaurant, but was guided to the very far right of the restaurant passed dirty tables and awkward table placement. A very nice server that didn't understand English well came and we immediately gave her a tip so we would be taken care of with no hesitation, delay, and confusion. And all of a sudden we have 4 servers at our table asking for our reciept for our proof of drink purchase our server was confused as to why they were there. I told the servers the manager charged me seperate for my drink and the others were charged on a different reciept (Had to find the reciepts) another language barrier.
We all decided to go get food and most of the items on salad bar side were low and evidence of spillage everywhere. So no fruit or salad fixings basically. I return passed the dirty staging tables of eaten food and plates and glasses and napkins to my table and there are 4 To go cups of dark soda. We like tea, but the cashier selected the size and flavor, we had to order all of our drink choices and all 10 glasses stayed at our table of six, plus more refills, believe it or not we still had room for our plates of food but it took a while to get our table clean and decent. While we were in a corner and could not see if any more guest were arriving. And if space and crowdedness was not already an issue a robotic container came and parked itself behind my sons seat, we could then not get out. People began to put their used articles in the robot, nice for them but not for us.
One nice gesture that occurred was I was given some scotch tape to put money on my sons shirt for his birthday tradition because I didn't have pins. More happened that just wasn't ok, but I believe the manager was more concerned about people not paying than the availability of food, cleanliness, and really understanding his customers.
Please excuse any an all typos, bad grammer, and incorrect punctuation.