Olivia B.

I ordered 3 picture frames on Houzz on the 10th. By the 16th my order still hadnt processed and I hadnt been charged so I decided to call and cancel my order. On the 24th I received a package, received a shipped email with a tracking order and my purchase was charged to my account. I was annoyed because I had canceled my order and received a confirmation email for this but thought whatever Ill just keep it. That was until I opened the package to find that it wasnt my order but some guys order from Florida. I called Houzz and they promised to look into it. The next day I was refunded my money, only it wasnt for the full amount and they expect me to ship out this guys package on my own dime. I have never ever had this type of experience. I didnt receive an apology or a coupon or anything for this headache. I will not be recommending this business to anyone.