Olivia A.

In previous years, I had never had a bad experience with any of the services or products purchased from Sears, until today.
The technician showed up with out calling to let me know he was in route. Then he sent a text stating he would returning between 1:00 - 2:30 p.m. No show, no additional text and no email.
I called Sear's customer service number to confirmed if my schedule appointment was still active. I heard a confirmation for today's appointment.
Later that evening, I received a call to reschedule my appointment for the follow week. I didn't received any apologies or explanations for the long wait or no show.
What happen to the dependable services Sears offered many years ago? When you heard the company's name, "Sears", it stood for dependability and great service.
It appears that once Sears closed their stores, the quality of service went with it. I will never use Sears for any type of services in the future. It's ashame, I had very fond memories shopping at Sears with my family.