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My name's Olga Konstantopoulou and I come from Greece. I had booked a room in Paris, at Hotel Bristol Republique, for 18/03/20, but because of coronovirus epidemy I could not travel to France. I asked GETAROOM to cancel the reservation and be refunded (397 euros). I thought, due to circumstances, it would take much time but they did it immediately and even provided me with a daily follow up. Thank you GETAROOM.
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Olga, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Due to the impact of Covid -19, our response times are longer than normal. Thank you. Getaroom.