Hank T.

I was viewing homes (at 10am) on Zillow and identified one that I wanted to see. I requested a showing of the specific home - same day at 4:30pm. I received a message from Zillow, requesting a phone call, which I was unable to do until 1:00pm. The Zillow response - they would call me at 1pm to connect me with a real estate agent. I responded, is the home available to view that day at 4:30pm, as I was 2 hours away and needed to make arrangements? - the response from Zillow was they would connect me and it would be fine.

At 1pm, "Zillow called" and connected me with an agent. However, the agent was not from the same area of the specific home and was not available at 4:30pm to show the home, even if it was available. Zillow basically matched me with an agent that 1) did not live in the area 2) was not available. Either Zillow's technology is unable to determine simple parameters or their agents simply take things they are unable to support.

Results 1) I will only use Zillow to look at homes, but will not use them to connect me to agents (Zillow does not get paid). 2) I will not use the agent / agency that Zillow connected me with - as they completely wasted my time! Agents - if you can't meet at the specific time or provide the service, do not respond to a Zillow request.