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As a parent of a toddler I am very upset. We attempted to purchase a replacement charger and remote control. Since we were gifted the assembled item we have no information. No matter how we asked this company refused to sell these parts to us. We now have a very very sad 2 year old on our hands. Best Choice Products YOU CAN DO BETTER! #buyersbeware
Tip for consumers:
It is really ridiculous that #BestChoiceProducts would GiVE us these parts but would not SELL them to us.
Sadly it was a gift from a family who moved away and we have no contact info for them.
Shame on you #BestChoiceProducts! Things are lost misplaced and broken… you should allow people to purchase replacements
#buyersbeware
Products used:
I was unable to utilize the ride on because I could not purchase a charger or a remote control. Instead I have a crying very very sad two year old staring a jeep that he can never enjoy due to Best Choice Products inability to sell us the parts
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Hi Monet,
First and foremost, we are very sorry to hear that the charger and remote were lost or broken on your gifted BCP Ride-on. Secondly, we want to apologize that we are unable to resolve your issue without the order number or name of the original purchaser. Here at BCP, we are working on being able to sell parts on the open market to the general public, but unfortunately, our automated system is not set up for that at this time. If you could get the name of the purchaser of the item or the order number, we would be happy to provide a resolution to your issue. Again, we apologize for the inconvenience this has caused you.
Sincerely,
BCP Corporate Escalations