n t.

I had flights booked with this company that I was unable to travel on due to the England national lockdown in November 2020. I was told I myself had to speak to the airlines to arrange refunds, which I did, one from BA and one from easyjet. Both airlines of course said I was entitled to a full refund and that they would send the money back to etrip.
Etrip are insisting they have not had any money from easyjet despite me sending proof that the money was returned to them on Nov 3rd (14 days ago at time of writing). They have refunded me the money from BA minus a £30 'admin fee', despite me arranging the refunds myself.
This means from a booking costing £72, I have received £1 back. They have stolen £70 from me. Oh, and the only way to contact them is by calling a number that charges you a fortune, so I have a huge phone bill to pay too.
AVOID THIS COMAPNY!