N R.’s Reviews of AppliancePartsPros & more

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Appliance Parts

“It is a given you will get no refund on a part...”

12/3/20

Website gave a part for my LG stove - ordered that part. Installed and the part did not work. Website said that was the correct number however when old part was removed - numbers did not match. Replacement number was not compatible - now seems like a bait and switch. Received an email saying they would not refund because part showed signs of installation. Seriously? I order a part to replace a part and you don't expect me to try and install it? The computer panel had 4 screw holes and that would have been the only part used for installation along with the plug to connect to the stove. How do I install it without using the screw holes and plugging it in. Disputed the charge on my credit card. Stay away from this company!

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Jenny H. – AppliancePartsPros Rep Over a year old

I apologize for any confusion. Our return policy (https://www.appliancepartspros.com/customerservice/returns.aspx) does state that returns will not be accepted on, "electrical parts that have been installed or showing signs of installation or scuff marks." Once they have been installed, they are no longer considered in new and resalable condition, and we cannot resell them, which makes them ineligible for refund.

Kind Regards,
Cheryl T,
Customer Correspondence Team