Nova S.

My very first order with H&M, I was sent a wrong item out of 5 items I had ordered. I ordered a size M pack of pajama shorts and received an XXL sweater. How can someone not differentiate between the two clothing items?! I contacted customer service via email and the response I received was for me to send the item back with shipping waived, but I don't trust them to do that correctly either. They can't even send the correct item without a new order, which seems like bait and switch to me. "Purposely send wrong items to naïve customers and make more money off them in the process." What should happen is that they refund the customer automatically with picture proof of receipt and the wrong item sent. Or they send the correct item and eat the loss for incompetence/error, not expect the customer who spent money to jump through hoops to get a refund. I rather just steer clear of this company and spend my money at a company that has better customer service and policies relating to purchases. Guess I should have read the fine print before ordering online from H&M. Buyer Beware.