What a horrible experience and an odd business practice. I placed an order on their website and everything seemed to be okay. Apparently, they tried to call me during work hours to make sure that it was actually me. Who does that? Why would i give them my credit card info, my home address and then still have to call me!? When I called them to ask what was the problem, they told me that they couldn't reach me and i asked them to call me from the phone that I called and nothing. When i called after a few minutes, the representative told me that he "tried to call me many many times" and that they couldn't reach me again. I called them back within 2 minutes and he said that they were getting a non-responsive phone number. I have the same number for 20 years and never had problems with this phone. Very odd.