nose t.

Bought the SUMMIT BIM45 Ice maker. Talked to them, read all the information on the description. Says it will produce up to 32 pounds of clear ice per day and store up to 25 pounds of that ice. Three days later the ice has melted and turned to a bin of water. Clearly something must be wrong right? I bought extended warranty, I have 1 yr mfg warranty so I am not worried. I called Summit they told me that the BIM45 Ice maker will sure enough make 32 pounds of ice per day and it will store that ice for zero time frame. The moment the ice hits the bucket it will begin to melt. Why I asked? The machine does not have a "thermostat" the Summit Technician says. It's made only for people who use the ice as fast as it makes it. I told him to ready through the brochure with me... He did, and agreed it is very misleading and that no where does it say the ice will melt or must be used right away. The owners manual even says, that it will be fine for up to 3 weeks to leave town and just leave it alone. If you leave town for over 3 weeks you probably should shut it off! LOL. It does have a pump that will pump the excess water drain away to the sink but not 25 gallons every 3 days of water. If the ice melts it would be just making ice water so why own it.?
Summeit told me to return it to AJ if I was unhappy with it. I called AJ, and went through the brochure with them and they agreed, and told me they wanted to talk to SUMMIT before taking it back. Two weeks later I get no response from AJ. So I called them and they told me the time frame for returns is over. Well of course it is, because you guys told me you wanted to talk to Summit before me sending it back. I filed a claim with PAYPAL which got someones attention there and eventually they decided to take it back. They agreed there is a problem with the advertising but they probably wont be changing it. I ordered this along with a beverage center, and when they were delivered by YRC freight carriers the boxes were crushes by a forklift or other freight pushing on them so when they unloaded them the Driver wanted them to be opened to ensure there was no damage. OK so we opened the boxes to find that both items were ok and not damaged. The freight carrier gathered up the two pallets, all boxes and told me it was his job to dispose of it and away he went. Back to AJ, they want me to ship the ice maker back in the same box, same pallet or they wont take it back. Ok this is rediculous so I explain that I have no way to send it back since the shipper took all the boxes and pallet for the ice maker... They don't care. You have 7 days to get it back to us or we will consider this closed. Pay pal did side with me and said I have 12 days to return it to them at my own expense for a full refund but thats not possible. I talked to a shipper who wants 190 to pack it back up, another who wants 250 to pack it back up then there would be the 150 shipping fee, which does not cover my lost time from work to make all this happen so now the ice maker is in the scrap yard where it belongs. SUMMIT BIM45... BEWARE DOES NOT STORE ICE, ONLY MAKES IT. AJ MADISON will sell you this product but save your packing and dont let the shipper haul it off because you will be sending it back. Spend a little more and but a better quality product and make sure it does have a thermostat built in so it keeps the ice cold.