Trustpilot will make every effort to prevent the posting of bad reviews of the businesses on the site. Once you post a bad review they will micromanage you with questions, asks for proof, communication and so on. Once you have provided some or all of this they will let the offending business loose on you I do t have to defend my review, nor I have to prove to anybody I had a bad experience. I provide feedback and I don't expect to be asked to provide details and then the business try to twist my arms to remove my bad review. Besides, most of the positive reviews of bad business are scripted and probably fake. Site has no value as it paints a fake picture of the a lot of the bad apples out there