I am a 501 c 3. I cannot get anybody to answer me and set up my account. Furthermore, it seems like I also cannot get any information about what their policies or procedures are for setting up 501 c 3. This is my third time applying still in the pending phase, and i'm not sure why. If I had to say anything about this company. This company and their customer service really sucks. There is terrible communication between the customers the clients and the pet owners. Also there were a few customers that contacted us that had clearly fake names. I'm sure when this was put together it was intended for something great. But clearly that has not been what it has been for me. It has been a horrible experience and I really wish there was another company I could go to replace them. We happen in nonprofit For over five years. In this place out of everybody idea with is the worst. Not to mention the fact that they do not check out any of the people who are looking for pets the way they check out the people who are not profits. They should at least at the bare minimum. Make sure these accounts that are being set up Are real people with real names not fake names..