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I am a frequent traveler and had the worst experience of my life booking through ASAP. One of the legs of my flights was cancelled by the airline. I spent the next 3 weeks first trying to rebook then trying to get a refund to rebook myself. I NEVER GOT THE REFUND. When I tried to rebook through ASAP for the same airline, they took so long that the flight I wanted went up dramatically and was no longer an option. I then found another flight with a different airline that I wanted, they 'couldnt find the flight'. Finally I booked it myself and they wont refund me! AWFUL. And their sales reps are the worst and theres no manager to speak with ever. I would give no stars if I could. DO NOT USE THEM
Tip for consumers:
Dont use them
Nora O.'s review of ASAP Tickets earned a Very Helpful vote
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Perfect services especially the agent who look the cheapest air rate from Philippines to...
Carlton was excellent providing all flight details, very patient and helpful!
Dear Nora,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@asaptickets.com for investigation.
Thank you.