Noora N.

I have been ordering from Asos for 6 years now - a long time and a loyal customer. I had received wrong items in the past but they had handled it very well - sent me the correct item, no questions asked, as it should be. Recently, I noticed they changed their shipping policies. It used to be free shipping internationally, not anymore - the first red flag. Now, in my most recent order, I received the wrong item. They asked me, a customer, to go out of my way to package it, go all the way to the post office, spend my own money again and send the item back. They sent out my order again and I received the same wrong item AGAIN. I even said I would send them a picture of the wrong items with their labels as proof. After they said they would get back to me within 1-2 days, I waited TEN DAYS and then I had to email them again to see what they would do to fix the problem. They sent me the same response - send the item back. Completely unacceptable. Now the original item I ordered is out of stock in my size and it seems they are unwilling to give me a refund. NEVER order from them. They make a lot of mistakes, trust me, but now they seem unwilling to resolve customer issues (and I have been a regular customer for 6 years, they can see that in my account). In the past, they offered a 10% off coupon when they made a mistake too, now absolutely nothing even when they made the same mistake TWICE. The clothes often aren't even that nice - very hit or miss. Half the time they don't look how they do in pictures or are bad quality. Not worth the experience.