None N.

VRBO are useless when it comes to helping travelers get a refund of charges paid. We booked a condo through VRBO - it was not a cheap condo - and two weeks after we confirmed the booking and paid over $3100 deposit the owner turned around and cancelled the booking on us. They told us we would get a "full refund" but they did not process it.

We called VRBO to ask for help in getting our money back and they basically told us we were on our own and all they could do was "send them an email asking them to refund the money".

Eventually, we got a portion of the deposit back, but we are still waiting on over $500 which were the "fees" paid (I thought the owner paid the fees, not the traveler, but it seems that the owner is able to charge the fees to the traveler).

In any case, we are still waiting on the fee portion to be refunded. I have initiated complaints with VRBO and have started a chargeback on my credit card. The next step is to file a theft report with the police in the city in which the condo is located.

I would not rely on VRBO to be of any help if you have a dispute with the owners of a property. Just be warned that you are on your own. I would NEVER pay for anything like this through paypal. ALWAYS use a credit card so you have a modicom of protection.