I originally had an issue with customer support not responding, however they explained that they never received the email. Possibly it was a website error, but nobody knows for sure what happened. Regardless, once they found out I had never received a response, they contacted me back immediately with an apology and made the issue more than right. So, in this case I have to give them credit for going out of their way to make sure they had a happy customer! Because of this, I will definitely order from Crutchfield again.