N L.

Saw the Mary Jane flats I liked online. Contacted customer service for sizing info, since their sizing charts doesn't make sense. All major luxury shoe brands (Tod's, Ferragamo, Manolo Blahnik, Stuart Weitzman) provide detailed shoe charts with insole measurements - customers in China for example determine their shoe size based on the length of the feet. For some reason CS was reluctant to provide any kind of sizing information I was asking for. Instead the agent gave me some general advice to order according my US size 7 which according to their chart was 37. They also personally advertised that they offer complimentary shipping and returns in case I wanted to return or exchange the shoes. Turns out "complimentary shipping and returns" proved to be false since it doesn't apply to customers outside US and Canada. So the the cost of returning the shoes falls to the the customer.

After pondering I ended ordering 7.5/37.5W instead. The shoes run big and are not true to size. Even with the smaller size (37) the shoes would have run big. On top of that shipping took five weeks. They use the cheapest shipping company possible.

While the shoes seem to be good quality for the price, they cannot be compared to major luxury brands in terms of design details or quality. As for comfort, I don't find them more comfortable than say Ferragamo. As for the materials. The quality of black suede leather is okay but pales in comparison to my Carmina loafers that used suede made by CHARLES F STEAD & CO tannery.

I also think they moderate negative reviews. They only post 3+ stars reviews on their site.

CS provided was subpar and unhelpful. Hence one star.