Nirupam A.

They asked me to order one size down for Tree runners if I was between sizes (e.g. 9.5)
The shoe arrived four days later in a very central location, was impractical fit and clearly the advice was incorrect to size down.

I politely exchanged online but you have to print your own USPS standard shipping label so find a printer, and wait for them to RECEIVE the old shoe at their warehouse before they will send you another pair.

So, in total, you are 15 DAYS away from getting your correct shoe.

When I complained, the helpdesk suggested that I should have cancelled and ordered a new one. But well, they don't tell you that if you already started an exchange, the return option is no longer available.

Would you expect this service from a new age startup? Now, I have dropped off the package and they have confused me saying I should not have used the old label (As they manually created a new one)