I ordered two items on 15th of August and waited 5-7 bussines days as it says on their website and NOTHING. Contacted them and they said I should wait until 15 working days have passed so they can solve the problem so I waited and nothing ever came. I even contacted my local post office to see if maybe the package is there but nothing... now I am waiting for a refund from beauty bay... NEVER EVER ORDERING FROM THEM AGAIN, VERY UNPROFESSIONAL!