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Terrible shipping practices. Call after call, e mail after e mail, no one has ever taken the time to research where my package is. It has been 2 weeks since I placed the order and I have yet to receive it. Most likely it is lost, however; they refuse to do the research. Turns out they do not ship through UPS or USPS. They use a 3rd party shipping source. Most likely they went the cheap route because they offered free shipping. I could have ordered this from many different sources and would have received it by now. Shipping status was finally added today with an estimated delivery date of 4/27... 3 weeks after order, if it even makes it on that date
Nina C.'s review of Entertainment Earth earned 4 Very Helpful votes
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Worst customer service ever! Paid for an item over a year ago and still haven't received it or a...
I placed a preorder for an item right when it first got put up with in a day or 2. Now the item...
Hello Nina, I’m sorry to hear that our service did not satisfy your expectations. The shipment in question has been delivered. I hope the delivery helps ease some of your concerns. My name is Angie and I am the CS Supervisor. If you’d like to discuss this further, please contact me directly so I can help make this right.