I purchased a Transformers Generations Legacy transformer I could not find in stock anywhere else. I had a problem with the link in the email they sent that wouldn't not allow me to track the package. I called and left a voicemail and Jeremy returned my call within a couple hours. He apologized for the issue I was having and emailed me a new tracking link and updated me on the shipping progress. Package was delivered the same day. Total time from order to my house was 5 days. This was my first time purchasing from here and I will definitely order again. Package was well wrapped and arrived in perfect condition.