I submitted the requests for Brazil visa and it did not go thru. It is been almost a month. I did not even know the status and when emailed they said it is pending and asked to send them a screenshot of error. Customer service phone costs $2,50 a minute. They respond to email within 3 - 4 days. It is just wasting money and time. Very bad that Brazil keeps this lousy agency, which does not return money back.