I had ordered tickets for the Anthony Hamilton concert at Harrah for Dec 13, me and my friend ended up changing plans and I called for a refund for the tickets, first off I was calling for about 2 hours, because the number was busy... And the when I finally got through and explained my situation, I was told very rudely that I would not be able to receive a refund and I should just go and sell them, and then they had the wrong address and I wanted to change that also but once again the "lady" was extremely rude about the whole ordeal. I emailed and I got no response and I wasted 340.00 on something I could never get back. Never, ever again!