Nikki B.

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Please Read it will save you being scammed or your Money, Time and Effort of the run around you will endure from this appalling Company.

Well what can I say about this Pathetic Company, They have no customer service skills, When you eventually get a reply they are rude and unhelpful or you get a generic copy and paste response blaming everyone and everything apart from their incompetence. I ordered a Phone at the beginning of the Covid19 pandemic (6th April) as mine had broken and I needed to keep in-touch with my family whilst in Lock down like everyone else in the country as I could no longer see them, I was advised a 10 working day delivery which wasn't ideal but I waited patiently anyway. My 10 days were up and still not delivery, I asked for an update and was advised it was due to ship in 4 days time as there was a delay due to covid19 and they were prioritizing NHS staff during this difficult time (when the order is placed you do not mention what profession is or anything other than your name and address) I thought it was strange how they knew which orders were more important than the rest and how many NHS staff were purchasing new phones at this time that caused such a massive delay however I again waited Patiently, Another week passed and then started the Copy and paste responses. I was advised due to minimal staff my phone was still in the testing stage? Hang on I though I had brought a phone that was already tested and Fit to purchase! I could not be told how long this stage of the process took or when my phone would be shipped just that I would be notified when it had been shipped. 6 Weeks later I had had enough so after waiting 48 hours for a reply I asked to cancel my order, I was advised there was no going back if I moved to the cancellation stage, I replied to confirm I wanted to cancel and asked for confirmation this have been done, 4 days later I got confirmation my order was now cancelled and accounts would contact me when my refund was complete (14 day refund policy on-line) Guess What! 14 working days later No Refund, I contact them again asking when my refund would be completed and was advised a delay due to staff issues and it would now definitely be refunded on or before 20th June (4 weeks delay to when it should have been refunded originally) Surprise Surprise no refund was received, I was guaranteed by e-mail that the refund was completed on the 20th and that it took 7 days to show in my account. Shocker! It is now the 3rd July and 10 working days after the 20th and still no refund or pending refund on my account, Oh and now they have decided not to respond to any of my e-mails.

Do not waste your time asking for a contact number of a manager or how to make a complaint, this will be ignored.

Please do not make the mistake I made and give this company any of your hard earned cash, they can't supply what you have ordered in a timely manner and then fail to care about giving your Money back. I have now had to go through the Charge Back route with my Bank which means waiting up to another 60 days for my refund.

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID