Nik F.

*please note outcome comment after initial complaint.

I ordered a flange tool to do my cars brakes pre-mot.
Aware that today (good friday) was a holiday i phoned them at 9am thursday morning to make sure that if i ordered something it would get to me today. The bloke i spoke to was unsure so went off to ask. He rang me back minutes later to say "yes, if you order now it will be with you friday" so i stressed i was happy to pay extra for definite next day delivery.

So i wait in today, and wait and wait. Fearing the worst i ring them back at 4:01 only to catch them locking up for the day (phew). I enquire about the order to be told in a rather 'cant be bothered' manner that the guy i spoke to obvisously got confused as no couriers were working today. I stress how cross i am as i now can't do the brake lines over the weekend as planned. He wasn't bothered and didn't even apologise for the error stating i probably won't receive it until tuesday now. So i waste a whole day that had i known i wouldve gone and bought it elsewhere but now its too late anyway!

So when it does arrive im sending it straight back and taking my business elsewhere as you all should.

What a bunch of slapshod munters! Im really annoyed, with the mot on wednesday it gives me one business day to buy a tool, some copper pipe and fittings and do the work!