Called customer service only to have a patronizing conversation essentially placing blame directly and solely with me. As a business owner working directly in the travel business where clients are constantly asking me what I recommend for creating photo books, this will not be one I recommend, EVER! This was my first experience trying out Adoramapix and after creating a $95.00 photo book, I was displeased to say the least. As I never saw the final product (as it was shipped directly as a gift), I can't attest to the quality. I was going to have a reprint of the same book just for myself, but again the customer service was so dreadful, I won't be doing any more business with Adoramapix. Motif it is!