Nik A.

Despite us cancelling our Villa reservation within the guaranteed 100% deposit refund period (due to COVID-19), and the property owner providing a full deposit refund of EUR 2,085 to HomeAway 3 weeks ago, HomeAway still refuse to pass this refund onto us. We've been in regular contact with HomeAway 'customer services' over the past 2 weeks, but are always fobbed off with stories of technical issues, and that they are working hard to resolve these. Each time we contact them we are told to wait ANOTHER 10 working days. I doubt we'll see the deposit again, so won't be using them again, recommendation is to steer clear.